Customer Service Cassino Pix Australia
One of the main priorities of Cassino Pix is to make it possible for each of our clients to solve any problems they may have as quickly and efficiently as possible and to receive advice on all matters of interest to them. For this purpose, we have created a 24-hour support service. You can contact it at any time of the day or night. We will try to consider your request as quickly as possible and give a comprehensive answer. You can use the official Cassino Pix support contacts to contact a specialist.
There is only one way to contact a Cassino Pix support representative – by email. But we have created three different email addresses to address different categories of issues. Depending on the specific issue you are concerned about, you can send an email to one of them.
Technical questions – [email protected];
Legal Matters – [email protected];
For questions about cooperation – [email protected].
All requests are reviewed on a first-come, first-served basis. Therefore, the waiting time for a response is highly dependent on the current workload of the Cassino Pix support team. It rarely exceeds 24 hours. If you would like to receive a response faster, please follow these tips:
- Do not leave the subject line blank. Use this field to briefly describe the nature of the problem you are experiencing. This will help us quickly identify the department that will review your request;
- Describe the problem in as much detail as possible in your letter. Immediately specify all the details. If possible, attach screenshots and provide other clarifying information;
- Communicate in the same message thread. Do not create repeated requests if they are about the same issue. This will only increase the time it takes to process your request;
- Do not respond to promotional or newsletter emails. These are automatic mailings. You will not be able to communicate with the Cassino Pix support manager through them;
- Send emails from the email address you provided when you signed up for an account;
Use only official Cassino Pix support contacts for communication.
We also urge players to remember to be polite when communicating with support specialists. Do not be rude or insult them. Your account may be blocked for such actions.
FAQ
Is there a mobile app?
Yes, you can download and install the Cassino Pix mobile app on your Android and iOS smartphone.
How do I get a welcome bonus?
To do this, you only need to make a deposit of at least 1.5 AUD. The deposit must be the first for your account.
What is the minimum deposit?
The minimum deposit through the Pix payment system is only 1.5 AUD. You can start playing even with minimal investments.
How do I get verified?
To do this, you need to confirm your email and phone number, provide personal information in your profile and send your ID photos to Cassino Pix support.
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