The platform collects personal information to deliver and improve services, meet legal obligations, and maintain account security.

Personal information we collect

• Identity and contact details such as name, date of birth, address, email, phone number.
• Verification documents and information for KYC and AML/CTF checks.
• Account, activity and usage data relating to online services, including session information, support interactions and responsible gambling tools.
• Transaction and payment information from deposits, withdrawals and account funding.
• Device and technical data such as IP address, browser, operating system and basic geolocation derived from the IP.

Why we collect this information

• To create and manage accounts, verify identity, process payments and provide user support.
• To comply with Australian law, including the Privacy Act 1988 (Cth), Australian Privacy Principles and AML/CTF obligations.
• To prevent fraud, secure the website and keep services reliable.
• To analyse performance, improve features and maintain responsible gambling measures.

Protection measures

• Encryption in transit, secure storage, strict access controls and multi-factor authentication for administrative access.
• Network segmentation, monitoring, logging, vulnerability management and penetration testing.
• Staff training, background checks for relevant roles and confidentiality obligations.
• Incident response procedures and regular review of security controls against recognised standards.

Retention

• Personal information is kept only as long as needed for the purposes set out in this document and to meet legal and regulatory requirements. Certain records, including AML/CTF and transaction data, may be retained for at least 7 years, after which they are de-identified or securely destroyed.

User rights

• Access: request a copy of personal information.
• Correction: ask us to update or correct inaccurate details.
• Deletion: request deletion where retention is not required by law.
• Marketing choices: opt out of direct marketing at any time.

Compliance

• Processing is carried out in line with Australian privacy law and the Australian Privacy Principles. Where relevant, comparable safeguards are applied for international norms.

Personal information is used only for lawful purposes and handled transparently.

We use information to

• Operate accounts, authenticate users and provide online services.
• Process deposits, withdrawals and account-related transactions.
• Deliver customer support and manage communications.
• Maintain security, prevent fraud and conduct risk checks.
• Improve website performance, conduct analytics and develop features.
• Provide service messages and, where consent is given, send marketing that can be opted out from at any time.
• Meet legal, tax and regulatory obligations, including AML/CTF checks and responsible gambling measures.

We do not make decisions that produce legal or similarly significant effects based solely on automated processing without human review.

Users can access, update or request deletion of personal information.

How to make a request

• Access or correction: submit a request through account settings or contact the Privacy Officer at [email protected]. Identity verification may be required. We aim to respond within 30 days.
• Deletion: where information is not required to be retained by law, we will delete or de-identify it. Some records must be kept to meet AML/CTF, financial and dispute-handling obligations.

If a request is refused under the Australian Privacy Principles, we will provide the reasons and explain available complaint options.

Security checks and payments

• By using Cassino Pix, users consent to security and integrity checks, identity verification and payment data processing by payment providers and verification vendors engaged to deliver the services.

The services are intended for users aged 18 and over. We do not knowingly collect personal information from minors. The operator cannot confirm a user’s age without suitable documents. If a parent or guardian believes a minor has provided information, contact [email protected]. On receiving a verifiable request, we will remove the minor’s information and close any related account as required by law.

Personal information may be processed in countries outside Australia where service partners, payment providers, verification vendors or cloud infrastructure are located. Using the website constitutes consent to such transfers. Reasonable steps are taken to ensure overseas recipients do not breach the Australian Privacy Principles, including contractual confidentiality, security obligations and auditing where appropriate. All partners are required to protect information to a standard that is comparable to Australian requirements.

Any disclaimer in this document or in the terms of service may alter the scope or effect of particular rules to the extent permitted by law. Acceptance of this Privacy Policy, including by registration, click acceptance or continued use of the services, confirms agreement to those disclaimers. Nothing in this policy limits non-excludable rights under Australian law. If any provision is found invalid, the remainder continues to apply as intended.

Cookies are small files placed on a device by websites. They help recognise a browser, remember preferences and improve online services.

How we use cookies

• Essential cookies to operate the site and keep sessions secure.
• Analytics cookies for statistics and behaviour analysis to improve performance.
• Preference cookies to personalise content and settings.
• Marketing cookies, where consented, to measure and manage communications.

Retention

• Cookies are generally stored for up to 1 year. Users can manage or delete cookies in browser settings and can adjust preferences in any cookie banner provided.

By using Cassino Pix or creating an account, users accept this Privacy Policy in full. The current version published on the website prevails over any earlier version. Continued use of the services after updates are posted constitutes acknowledgement of the updated policy.

Personal information may be shared with third parties where required by law, for dispute resolution, or to perform agreements such as payments, identity verification, fraud prevention, hosting and analytics. A list or description of key processors is provided on the website. If a particular third party is not listed, users will be informed of the purpose and scope where required. Providing information on the website constitutes consent to such sharing. Third parties process information under their own privacy policies and contractual safeguards.

The website may include links to third-party websites and services that have their own privacy policies. The operator is not responsible for how those websites collect or use information. Users should review external privacy notices and exercise care when providing personal details on other sites.