You agree that these terms form a binding agreement between you and Cassino Pix when you create an account, use the services, or place any bets. You should read the terms in full before registration and keep a copy for your records.

Eligibility and access

• You must be at least 18 years of age and resident in Australia.
• You may only use the services where it is legal and you are allowed to do so. Access may be restricted if you are in a location where online wagering is not permitted.
• You confirm all information provided during registration is true, current and complete, and you will promptly update it.
• Only one account per person is permitted. Accounts are non-transferable and must be used by the registered individual only.

Compliance framework

• Services are provided in line with the Interactive Gambling Act 2001 (Cth), State/Territory wagering laws, the AML/CTF Act 2006 (Cth), and the Privacy Act 1988 (Cth).
• Prohibited interactive gambling services (such as online casino-style games) are not offered to persons in Australia. In-play betting on sports via the internet is not accepted unless permitted by applicable law.

Changes to these terms

• Cassino Pix may update these terms to reflect legal, regulatory or operational changes. Revised terms will be published on the website or app and may be sent by email or in-account notice.
• Continued use of the services after updates constitutes acceptance of the updated terms.

Proper platform use

• You must not misuse the services, interfere with any event or market, deploy bots or scraping tools, or engage in arbitrage derived from obvious errors.
• You must not use the services for unlawful activity, including fraud, money laundering or chargeback abuse.
• We may suspend, restrict or close your account if we reasonably suspect a breach of these terms or any legal obligation.

Content and intellectual property

• All site and app content, markets, odds, prices, data and software are protected by intellectual property rights. You receive a limited, revocable licence to access and use the services for personal, non-commercial betting.
• You must not reproduce, redistribute or exploit platform content without prior written consent.

Liability

• To the extent permitted by law, Cassino Pix is not liable for losses arising from interruption of services, errors in data transmission, or third-party failures beyond our reasonable control.
• Nothing in these terms limits your rights under the Australian Consumer Law.

Governing law and disputes

• These terms are governed by the laws of Australia and the State or Territory in which the licensed wagering services are provided.
• Disputes should be lodged through our complaints process. If unresolved, you may escalate to the relevant State/Territory regulator or an approved dispute resolution body where available.

Eligibility to place bets

• Only verified customers aged 18+ with an active account may place a bet.
• You must be located in Australia and in a jurisdiction where betting services are allowed at the time of placing the bet.

Bet acceptance

• A bet is accepted when a unique receipt or reference number is issued by our systems. Pending or processing states do not constitute acceptance.
• Markets may be suspended or closed at any time. Bets attempted after market suspension or after an event starts (where pre-match only) are void.
• Online in-play betting is not accepted in Australia unless permitted by law. If offered via lawful channels (e.g., telephone), additional verification may apply.

Prices, odds and settlement

• Odds are subject to change until acceptance. The odds displayed on your bet receipt apply to settlement.
• Results are settled based on the official outcome as published by the relevant governing body of the event.
• Dead-heat rules, disqualifications and walkovers are settled per market rules published for the event.

Stakes, limits and maximum payouts

• Minimum and maximum stakes vary by market and will be displayed at bet entry. We may limit or refuse a stake at our discretion for legal, risk or integrity reasons.
• Maximum payout limits may apply to certain sports, leagues or markets. Limits are detailed in market rules or your account terms.

Cancellations and voids

• Bets may be void where an event is postponed, abandoned or materially changed, unless market rules specify otherwise.
• If a palpable error occurs (for example, a manifestly incorrect price), we may void the bet or settle at the correct odds that were available at the time of placement.
• Bets placed due to technical failures or after the known outcome are void.

Bonuses and promotions

• Bonus bets, credits or other bonuses are subject to specific promotional terms, including wagering requirements and expiry. Bonus funds cannot be withdrawn and may not be used on restricted markets.
• Where bonus terms conflict with general rules, the promotional terms apply to the extent of the inconsistency.

Responsible conduct

• We may impose betting restrictions, time-outs, or self-exclusion in line with responsible gambling obligations and your requests.

Currency and funding

• All deposits and withdrawals are processed in AUD. Exchange rate costs may apply if your bank operates in another currency.
• Accepted deposit methods may include debit/credit cards, bank transfer, PayID and approved e-wallets. Available methods are shown in your account wallet and may vary by State/Territory.

Deposits

• Minimum and maximum deposit amounts are displayed at the point of payment. We may reject deposits that breach limits or security rules.
• Funds are credited when we receive confirmation from the payment provider. Processing can be instant or up to 3 business days depending on method.
• We do not accept cash deposits. Third-party payments are not permitted; the payment method must be held in your name.

Withdrawals

• For security and legal reasons, withdrawals are paid to the same method used for deposit where possible, or by bank transfer to an account in your name.
• Identity verification (KYC) must be completed before any withdrawal. Additional checks may be required for larger amounts.
• Standard processing time is 1–3 business days after approval. Your bank or provider may take additional time to credit funds.
• Minimum and maximum withdrawal amounts apply and are disclosed in your account wallet. Fees may apply for certain methods or multiple withdrawals within a short period.

Verification and security

• We may request source-of-funds and source-of-wealth information, copies of identification, or bank statements where required by AML/CTF obligations.
• Name on your account must match the name on the payment method. Mismatches may lead to reversal or account restrictions.

Restrictions and reversals

• We may delay or block transactions that trigger risk or compliance alerts.
• You may cancel a withdrawal request in your account until marked as processed. Once processed, it cannot be reversed.
• Chargebacks are prohibited. Initiating a chargeback may result in suspension, recovery action and reporting to relevant authorities.

Errors and adjustments

• If funds are credited to your account in error, you must notify us and we may reverse the transaction. Use of funds credited in error constitutes a debt due and payable.

Responsible gambling safeguards your wellbeing and helps you stay in control of betting. Tools and support are available at any time through your account settings.

Player protection tools

• Deposit, loss and bet limits: Set daily, weekly or monthly limits. Reductions take effect immediately; increases may be subject to a cooling-off period.
• Time-outs: Take a short break from the services for a chosen period.
• Self-exclusion: Exclude yourself for at least 3 months or longer. Access to your account and bonuses will be blocked during exclusion.
• BetStop (Australia’s National Self-Exclusion Register): You can register at betstop.gov.au to block marketing and opening new wagering accounts Australia-wide.

Guidance and support

• Gambling Help Online: gamblinghelponline.org.au
• National Gambling Helpline: 1800 858 858 (24/7)
• Financial counselling: moneysmart.gov.au and state-based services
• Blocking tools: Consider device-level or ISP-level blocking tools for gambling websites.

Minors and vulnerable persons

• Gambling is prohibited for persons under 18. You must not allow minors to access your account or use your devices to place bets.

Risk awareness

• Only gamble what you can afford to lose and avoid chasing losses. Assistance is confidential and free of charge.

Legal obligations

• Cassino Pix complies with the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 and AUSTRAC requirements.
• We implement a risk-based AML/CTF program, staff training, and independent reviews.

Know Your Customer (KYC)

• We verify your identity using reliable and independent sources, which may include electronic verification, document checks and government data services.
• Enhanced due diligence may apply to higher-risk customers, politically exposed persons and complex transactions.

Monitoring and reporting

• Transactions are monitored for unusual patterns, rapid movement of funds, and behaviour inconsistent with your profile.
• Suspicious Matter Reports and Threshold Transaction Reports are submitted to AUSTRAC where legally required.
• Sanctions screening is performed against relevant Australian and international lists.

Consequences of non-compliance

• Accounts may be restricted, suspended or closed where we cannot complete verification or where suspicious activity is detected.
• Funds may be frozen where required by law or regulator direction.
• We may decline transactions, reverse credits and refuse services in order to meet legal obligations.

Compliance and scope

• We handle personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles.
• This policy applies to your use of the website, app and related services.

Information we collect

• Identification data: name, date of birth, address, ID documents and verification results.
• Account data: contact details, login credentials, device information, preferences and communication history.
• Betting and transaction data: deposits, withdrawals, bets, odds, bonuses and account balances.
• Technical data: IP address, geolocation data as permitted, browser and app telemetry, cookies and similar technologies.

How we use information

• Provide and improve services, process bets, settle events and manage your account.
• Conduct KYC/AML checks, prevent fraud and meet legal obligations.
• Customer support, service messages, product updates and operational notices.
• Direct marketing where permitted; you can opt out at any time via account settings or the unsubscribe link.

Sharing and cross-border disclosure

• We may share data with payment providers, identity verification vendors, analytics providers, regulators and dispute resolution bodies where necessary.
• Some recipients may be located overseas. Reasonable steps are taken to ensure comparable privacy protections where cross-border transfers occur.

Your rights

• You may request access to, or correction of, your personal information. Identification may be required.
• You may manage privacy preferences, cookies and marketing consents in your account.
• We retain information only as long as needed for legal and operational purposes, after which it is securely destroyed or de-identified.

Security

• Administrative, technical and physical safeguards are in place to protect personal information from unauthorised access, loss or misuse.
• Contact our privacy team using the details in your account if you have questions about your privacy rights.

Security commitments

• We protect your account and transactions through layered controls, including encryption, access controls and continuous monitoring.
• You are responsible for keeping your login details secure and for restricting access to your devices.

Technical measures

• Transport-layer encryption protects data in transit between your device and our servers.
• Sensitive data is stored using industry-standard encryption and strict key management.
• Two-factor authentication is available and recommended for your account.
• Automated systems detect suspicious login attempts, unusual betting patterns and compromised credentials.

Organisational measures

• Staff access to personal data is role-based and logged. Security training is mandatory for relevant personnel.
• Independent testing and audits are undertaken periodically to validate our controls.

Incident response

• Security incidents are triaged and addressed under our response plan. If a notifiable data breach occurs, we will notify affected customers and the Office of the Australian Information Commissioner as required by law.

Your obligations

• Use strong, unique passwords and enable two-factor authentication.
• Review account activity regularly and report unauthorised use immediately via support. Prompt reporting helps protect your rights and funds.